Politique de remboursement
Effective Date: June 21, 2026
At HGWORLD, we're committed to customer satisfaction and product quality. If you're not happy with your purchase, please review our return guidelines below.
EU Customers – Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.
To exercise your right of withdrawal, please contact us at returns@hgworld.co.uk before the withdrawal period expires, or submit a request directly from your account: Request a return.
If you checked out using a phone number only, please use the returns link in your SMS order confirmation to submit your request.
Once we receive your returned item, we will refund all payments received from you, including standard delivery costs, within 14 days. You are responsible for the direct cost of returning the goods.
Please note: The right of withdrawal does not apply to opened beauty, wellness, or personal care products for hygiene reasons, where the seal has been broken after delivery.
Return Eligibility
- Returns must be requested within 14 days of receiving your order.
- Items must be unopened, unused, and in original packaging to be eligible for return.
- For hygiene and safety reasons, we do not accept returns on opened beauty, wellness, or personal care products.
No Exchanges We do not offer exchanges under any circumstances. If you wish to receive a different item, size, or variation, you must return your eligible item and place a new order.
How to Request a Return
- Email us at returns@hgworld.co.uk with your order number and reason for return.
- If approved, we'll send return instructions and the return address.
- Customers are responsible for return shipping costs.
Refunds
- Once we receive and inspect your returned item, we'll notify you of the approval status.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Shipping fees are non-refundable.
Damaged or Incorrect Items If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item. We'll work quickly to resolve the issue.
Contact Us For any return-related questions, contact us at returns@hgworld.co.uk